Thank you for shopping at FilmFX.Store. We take pride in creating high-quality cinematic assets for filmmakers, editors, and creators worldwide. Since our products are digital and instantly downloadable, we want to be transparent about how returns and refunds work.

1. Digital Product Policy

All products available on FilmFX.Store are digital goods delivered via instant download. Because of their intangible nature, we do not offer refunds once a product has been purchased and the download link has been sent.

Please make sure to review product descriptions, previews, and compatibility details before purchasing. If you have any questions about a product, feel free to contact us before you buy at support@filmfx.store.

2. Exceptions – When a Refund May Be Issued

Refunds may only be granted under the following circumstances:

Duplicate Purchase: You accidentally purchased the same item more than once.

Technical Error: A payment was processed, but you never received your download link.

File Corruption or Missing Content: If a product file is damaged or incomplete and we are unable to resolve it after troubleshooting.

If one of these applies, please contact us within 7 days of your purchase at support@filmfx.store with your order details.

3. Exchanges and Replacements

We do not offer exchanges for other products. However, if you experience a technical issue with your purchase, we will work with you to fix the problem or provide a replacement file.

4. Download Access

Once your purchase is confirmed, you’ll receive a download link via email or on the order confirmation page.

Please download and securely store your files immediately. While your link will remain active for a reasonable time, we recommend backing up your assets safely.

5. Unauthorized Distribution

Sharing, reselling, or redistributing our digital products (including Google Drive or cloud-sharing links) is strictly prohibited.

Violations of our license agreement will result in revoked access and potential legal action.

6. Need Help?

If you’re experiencing technical issues or have questions about your order, please reach out to us at:

📩 support@filmfx.store

We’re always happy to help ensure your creative process runs smoothly.